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Welcome |
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Learn
more about mediation |
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Center
for Community Dispute Settlement |
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Once you have decided
to mediate the most important choice you make is selecting your
mediator. The mediator needs to be someone you have confidence
in, someone who is truly neutral and someone whose style matches
your requirements.
The primary responsibility for any resolution of a dispute rests
with the parties. Mediators do not give opinions on the issues
in dispute. Mediators work to:
Facilitate communication among the parties
Explore mutual understanding
Define and clarify issues
Maximize the exploration of solution alternatives and
finally,
Craft reconciliation and settlement
Every mediator style has its pros and cons. It is up to you
to decide what you want from the experience. The three basic
mediator styles are:
Directive: Expert problem-solvers who
generate solution to a given problem that will be satisfactory
and lasting based on their experience with similar situations.
Facilitative: Professionals creating
an environment of collaborative negotiating for disputants.
They empower people to solve their own problems through heightened
communication and use of a problem solving process.
Transformative: Focus on relationship
factors in dispute instead of the need to solve the conflict
of the moment. They believe that if people can relate better
one-on-one then the conflict is either eliminated or resolution
is possible without assistance.
Interview Questions For Your Potential Mediator:
What is their education and experience?
What approach do they use?
Are they respectful and understanding?
Did they ask pertinent questions?
Who will contact the other party(s)?
Who will arrange meeting time and place?
Who will prepare the agreement?
What is the cost?
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